December 7, 2022 Case Study Healthcare Payers GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training
November 30, 2022 Trends Report CEI market study on customer intelligence and analytics, featuring TTEC
November 28, 2022 Blog Healthcare Payers Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
November 9, 2022 Trends Report CX Trends for 2023 10 predictions shaping the evolution of customer and employee experience
October 24, 2022 Blog Retail and eCommerce Data offers glimpses into the future that can help restaurants today
October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
October 11, 2022 Customer Strategist Industry Insights Financial Services and Insurance 3 ways to improve financial services CX in 2023 Look inward to find strength in an uncertain future
September 30, 2022 Customer Strategist To Catch a Fraudster Together, bots and humans make a formidable fraud prevention team.
September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 30, 2022 Customer Strategist Capture the Moment: A Data-Driven Strategy Winning the moments that matter to customers begins with the right data.
