January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
October 18, 2024 Case Study Retail Banking Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
August 26, 2024 Tips and Takeaways Hypergrowth and Startups 5 myths about BPOs for startups – busted! The right partner can take your CX to the next level
July 25, 2024 Landing Page Back Office Support Services Improve customer care and grow your business with 24/7, asynchronous back office support.
July 10, 2024 Blog Healthcare Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
February 28, 2024 Industry Solution High Tech Back Office Support for High Tech A high-functioning back-office is fundamental to great customer experience. We help you eliminate the stress from back-office work.
September 26, 2023 Video CX Optimized Video Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
September 22, 2023 Blog High Tech 4 ways high-tech companies can benefit from back-office outsourcing
June 14, 2023 Glossary Term Workforce Optimization (WFO) Workforce Optimization (WFO) is a strategy organizations use to maximize customer satisfaction with the least operational costs.
