CGS Sales and Revenue Growth

Upsell

Upselling is sales opportunity to get customers to buy an upgraded or premium product or service of what was originally being purchased.

Inside Sales

Inside Sales is a sales process remote sales teams use instead of face-to-face sales.

Indirect Sales

Indirect Sales represents a sales process where purchases are made through a third-party indirect sales channel (i.e. channel partners, sales partners, affiliates, or resellers) rather than through a company’s own internal sellers.

Customer Turnover

Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.

Customer Loyalty

Customer loyalty is a consumer's inclination to repeatedly buy from an organization.

Customer Attrition

Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand.

Customer Analytics

Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.