Cloud Security and Management | TTEC

March 13, 2024 Case Study Healthcare

eNPS at healthcare contact center jumps 21% with interactive AI training bots

Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 21, 2024 Case Study Healthcare

Makeover of health plan’s knowledgebase sends engagement and accuracy soaring

NPS survey exposes how flawed system design forced users to devise their own workarounds
August 22, 2023 Strategy Guide Public Sector and Government

4 real-world AI applications for transportation

Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
May 11, 2023 Blog Media and Entertainment

4 ways a cloud-based contact center can help your gaming brand
January 30, 2023 Customer Strategist

Customer Experience Innovation: Then and Now

How has customer experience evolved since 2010?
October 18, 2022 Customer Strategist In Depth

High-tech goes all-in on contact center cloud

Why tech innovators are embracing what’s considered to be an old-school industry
June 21, 2022 Service

Cloud Security and Management

Keep your contact center secure and connected and protect your customers, employees, and entire organization.
June 25, 2021 Blog

On Premise vs Cloud Contact Centers: 3 Critical Differences
June 17, 2021 Blog

Stop at-home contact center fraud before it happens
May 3, 2021 Blog

2 Ways Brand Protection Benefits Businesses and Customers Alike
April 30, 2021 Case Study Healthcare

Enhanced collaboration and efficiency in the cloud

By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
April 30, 2021 Case Study Healthcare

Fast and reliable cloud guidance

We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations