May 11, 2023 Blog Media and Entertainment 4 ways a cloud-based contact center can help your gaming brand
May 9, 2023 Tips and Takeaways Media and Entertainment Gaming CX Optimized: The real end game Keep players in the game with co-op customer support
April 25, 2023 Video Proactive Solutions Front-line employees and specialists to support your customers every day. Identify and solve problems. Shape your customer journeys. Create results.
April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
April 10, 2023 Strategy Guide Financial Services and Insurance Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change
April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
April 6, 2023 Blog Media and Entertainment 5 ways to help gamers stay in the game by giving them control
