March 28, 2023 Service Trust and Safety Be proactive in protection with our trust and safety solutions.
March 28, 2023 Service Learning and Knowledge Transform the way your employees learn. Our award-winning solutions empower your employees to deliver amazing CX.
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
March 7, 2023 Video Media and Entertainment What's different about customer experience in gaming TTEC Gaming
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
