October 5, 2022 Customer Strategist Industry Insights Retail and eCommerce Thinking about nearshoring? 5 things retailers should consider
October 5, 2022 Customer Strategist Perspectives It’s time to Be REAL about CX leadership TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Financial Services and Insurance Brentwood Associates Leverages Loyalty for Smarter Investments Eric Reiter approaches investment in a nontraditional way—by seeking out companies with great reputations and steadfast customer loyalty.
September 29, 2022 Customer Strategist Retail Banking Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model.
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
September 29, 2022 Customer Strategist Travel and Hospitality Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that.
September 29, 2022 Customer Strategist Communications Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
