September 28, 2022 Customer Strategist Retail and eCommerce Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
September 28, 2022 Customer Strategist Communications AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers.
September 28, 2022 Customer Strategist Are You Doing All You Can to Engage Your Hourly Workers? The success of any company's customer experience strategy largely depends on hourly workers, who are often the face of the company to customers.
September 28, 2022 Customer Strategist Perspectives Are businesses recognizing the value of living wages in 2021? A progress check of workplace equality with Dr. Amy Glasmeier
September 28, 2022 Case Study Retail Banking Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls
September 26, 2022 Customer Strategist Healthcare Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring.
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
September 26, 2022 Customer Strategist Accountability Takes a Back Seat in Successful Leadership The most successful leaders resist convention, according to new TeleTech Consulting research.
September 26, 2022 Customer Strategist 8 Ways for CEOs to Rethink Employee Engagement When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
September 23, 2022 Customer Strategist Retail Banking 5 Ways to Make Financial Customer Support Smarter and Faster in a New Reality Start reimagining the customer experience.
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
