March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 28, 2024 Industry Solution Retail and eCommerce Contact Center as a Service for Retail and eCommerce Highly scalable cloud customer and employee experience technology that transforms CX.
June 14, 2023 Glossary Term Virtual Call Center Software Virtual call center software is any cloud-based contact center platform that allows organizations to run their contact center operations in any time zone, from anywhere in the world.
June 13, 2023 Glossary Term Outcome-based Contracts Contract terms based on quantifiable business outcomes that can be measured at the customer or business user level, rather than operational metrics or SLAs.
June 13, 2023 Glossary Term Outbound Call Center An Outbound Call Center (or Outbound Contact Center) is a common business process outsourcing service used in the United States and other countries where call center agents perform sales and marketing activities like cold calling, B2B lead generation, and
June 13, 2023 Glossary Term Onshore Outsourcing Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
June 13, 2023 Glossary Term Offshoring Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
June 13, 2023 Glossary Term Offshore Outsourcing Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
June 13, 2023 Glossary Term Nearshore Outsourcing Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services.
June 13, 2023 Glossary Term Hosted Contact Center A Hosted Contact Center, also often referred to as a Hosted Call Center is a modern customer experience solution where contact center software is installed or hosted by an off-site service provider's system.
June 13, 2023 Glossary Term Hosted Call Center A Hosted Call Center is a modern customer experience solution where contact center software is installed or hosted by an off-site service provider's system.
June 12, 2023 Glossary Term Emerging Accounts Emerging Accounts are accounts identified by TTEC as having the ability to outsource for the first time and grow upon proof of delivery based on specific criteria and buying behavior.
