Contact Center as a Service | TTEC

March 30, 2021 Blog Public Sector and Government

TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects
March 24, 2021 Blog

Offshoring, Nearshoring, Onshoring: So Many Shores, So Little Time
March 19, 2021 Blog Healthcare

3 Ways Healthcare Can Successfully Manage Call Volume Surges
March 11, 2021 Blog Healthcare Payers

Elevate the Member Experience While Saving Millions—Yes It Can Be Done
March 10, 2021 Blog

Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics
March 10, 2021 Case Study State and Local Governments

Nimble COVID-19 vaccine scheduling assistance delivers rapid support

When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology
February 25, 2021 Blog

3 Ways Contact Centers Can Deliver on Digital Expectations
February 16, 2021 Blog

Customer Experience vs. Customer Engagement: Here are the Vital Differences
December 23, 2020 Blog Healthcare Providers

In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience
November 20, 2020 Case Study State and Local Governments

Digital expertise + human support drive rapid state unemployment response

TTEC quickly mobilized cutting-edge cloud technologies and experienced associates to maximize a state agency’s support of surging call volume
November 10, 2020 Blog

Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help
November 2, 2020 Blog Communications

RPA Gets to Work at Du Telecom