Contact Center as a Service Resources | TTEC

February 1, 2019 Case Study Healthcare Payers

Ensuring a healthy omnichannel future

Health insurance company innovates its omnichannel environment with integrated digital options for members
January 30, 2019 Blog

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't
March 8, 2018 Blog

4 Ways to Prepare for Call Spikes and Call Surges
September 28, 2017 Blog

3 Steps to Optimize Contact Center Employee Performance
July 28, 2017 Blog

Land Ho! The Ins and Outs of Nearshoring Explained
March 29, 2017 Case Study Retail and eCommerce

Next-gen self-service contact center improves CX and saves money

$2.5 million in savings and 85% FCR for retailer through more automatic IVR options
March 16, 2017 Case Study Healthcare

Tackling post-M&A technology challenges
November 21, 2016 Blog

Outsourcing: Which shore is right for you?
May 16, 2016 Blog Healthcare

How to Put Omnichannel Strategy Into Action for Healthcare
May 2, 2016 Blog

Customers Don’t Care About Your Quality Assurance Checklists
September 8, 2015 Blog

Four Ways the Cloud is Transforming the Customer Experience
December 13, 2014 Case Study Retail and eCommerce

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center