Customer Experience Strategy | TTEC

August 16, 2021 Blog

3 new customer expectations that can’t be ignored
August 12, 2021 Blog

BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities
August 7, 2021 Video Healthcare

Healthcare - Exceptional Customer Experience by Design
August 5, 2021 Blog

From clunkers to chic: Defining value through the customer lens
July 30, 2021 Customer Strategist

The world moves on in a new CX reality

How to tackle the unusual aspects of “business as usual” in the wake of the pandemic.
July 28, 2021 Customer Strategist

Looking to take CX to the next level?

It’s time to rethink value.
July 28, 2021 Customer Strategist Retail Banking

Post-pandemic banking leans on eye-opening CX trends

As the future of digital banking brightens, the entire ecosystem is changing.
July 28, 2021 Customer Strategist

From “Why” to ROI

Unlock customer value by understanding true intent
July 27, 2021 Customer Strategist

What to expect from the post-COVID customer experience

The pandemic served as inspiration for lasting CX advancements.
July 21, 2021 Video Public Sector and Government

Public Sector - Exceptional Customer Experience by Design
July 19, 2021 Blog

Customer retention vs. customer churn: should I stay or should I go?
July 19, 2021 Case Study Healthcare Providers

Mapping the way to excellent patient experiences

TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience