Customer Experience Strategy | TTEC

April 3, 2019 Blog Retail and eCommerce

Innovation in Retail: Brands get Experiential
April 1, 2019 Customer Strategist Retail Banking

The Economics of Customer Engagement Article

eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships.
April 1, 2019 Podcast

Cracking the Loyalty Code
March 27, 2019 Blog

Customer Experiences that Fall Flat—And How to Fix It
March 20, 2019 Blog

Will the Right CX Transformation Please Stand Up?
March 14, 2019 Blog

Improve IVR customer service by modernizing Your IVR
March 13, 2019 Blog

Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues
March 11, 2019 Podcast

Creating Great Digital Fan Experiences in March Madness and Beyond
March 6, 2019 Blog

For Actionable Customer Intelligence, Try Small Data
March 4, 2019 Podcast

Set the Record Straight on Customer Centricity
February 21, 2019 Blog

What It Takes to Be a CX Expert
February 15, 2019 Podcast

Embrace Disruption (Strategically)