October 10, 2018 Trends Report Financial Services and Insurance Money in the Bank 5 Financial Services CX Trends
August 30, 2018 Case Study Automotive Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
