April 19, 2017 Customer Strategist How Small Customer Gestures Speak Volumes About Your Brand Five ways to build value by making a genuine connection with customers.
April 19, 2017 Customer Strategist Microsoft Shifts Gears in an Experience Economy Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.
April 19, 2017 Customer Strategist Say What? A surge in fake news and negative brand associations has companies taking a fresh look at content moderation strategies.
April 18, 2017 Customer Strategist Retail Banking When Customer Centricity Becomes the Brand Customer experiences are at the heart of successful retail brands.
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
March 6, 2017 White Paper Say What? Give Customers Facts, Not Confusion Fight back against customer confusion with content moderation strategies
