September 29, 2022 Customer Strategist Retail and eCommerce Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 22, 2022 Customer Strategist Retail and eCommerce 4 Retail Bad Habits to Break Strengthen loyalty and win back the capricious customer.
September 21, 2022 Customer Strategist In Depth Automotive 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support.
June 21, 2022 Service Customer Retention and Loyalty Leverage technology, analytics, and specially-trained sales associates to help brands drive new revenue and keep customers happy.
July 30, 2021 Customer Strategist The world moves on in a new CX reality How to tackle the unusual aspects of “business as usual” in the wake of the pandemic.
