January 11, 2016 Blog Healthcare Payers The Retention Race: Three Ways to Redefine the Member Onboarding Experience
April 3, 2015 Customer Strategist From Loyalty to Engagement Telecom operator Proximus marries the old with the new to optimize its loyalty program.
April 3, 2015 Customer Strategist Take an Evergreen Approach to Loyalty Growth Companies must shift their focus from customer acquisition to customer engagement to preserve retention and maintain satisfaction.
April 3, 2015 Customer Strategist Healthcare Healthcare's Loyalty Landscape Here’s what it takes to drive engagement and retain members.
April 3, 2015 Customer Strategist Gamifying Customer Engagement to Drive Growth The 7 E’s of next-generation loyalty strategy.
January 19, 2015 Blog Retail and eCommerce Strengthening Loyalty and Winning Back the Capricious Retail Customer
