October 6, 2014 Customer Strategist Top Considerations for Mastering Digital Marketing ROI Savvy marketers look to digital marketing to reach their financial objectives.
October 6, 2014 Customer Strategist Property and Casualty Insurance Insurance Customer Playbook: Personalization Prevails Personalization is a success driver in customer acquisition and retention for the insurance industry.
August 28, 2014 Blog Financial Services and Insurance Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Healthcare Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology.
June 25, 2014 Case Study Financial Services and Insurance Build an omnichannel experience Our client needed help aligning business processes and systems to provide consistent member experiences across the board. We helped develop a strategic roadmap for sharing customer data across channels.
March 1, 2014 Customer Strategist Communications Telstra Reaffirms Commitment to Customers, Gains Subscribers The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years.
March 1, 2014 Customer Strategist Travel and Hospitality Keeping Up a World-Class Experience During Transformation Inspirato scales its customer experience strategy and technology to optimize personal relationships.
