Data Analytics | TTEC

June 14, 2023 Glossary Term

Speech Analytics

Speech Analytics are the analysis of transcribed voice and ingested text engagements along with metadata including CRM and notes to identify trends, voice-of-the-customer insights, performance drivers, and other insights.
June 14, 2023 Glossary Term

Single Customer View

A Single Customer View (Propensity Modeling) is an aggregated, consistent, and holistic representation of an organization's customer data.
June 13, 2023 Glossary Term

Prescriptive Analytics

Prescriptive Analytics prescribe and drive the behavior of a customer to act in a desired way toward a desired outcome based on the interpretation and analysis of multiple data sources.
June 13, 2023 Glossary Term

Predictive Analytics

Predictive Analytics is the use of big data, Artificial Intelligence, advanced algorithms, and intuitive machine learning techniques to create predictions about future results based on historical data.
June 13, 2023 Customer Strategist In Depth

For AI to succeed, keep humans in the loop

Combat data poisoning and preserve your AI model with high-quality data annotation
June 13, 2023 Glossary Term

Fraud Analytics

Fraud analytics is a multidisciplinary field that is utilizes data sciences to better understand and act on instances of fraudulent activity.
June 12, 2023 Glossary Term

CX Consulting

CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term

Customer Satisfaction Rating (CSAT)

Customer Satisfaction Score or CSAT is a simple customer satisfaction survey methodology that measures a customer's satisfaction with an organization.
June 9, 2023 Glossary Term

Customer Intelligence

Customer Intelligence (CI) is information pulled from both internal and external sources of customer data.
June 9, 2023 Glossary Term

Customer Analytics

Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term

Contact Center Analytics

Contact Center Analytics are the analysis of standard contact center metrics to identify trends, impacts, causes and results.
June 8, 2023 Glossary Term

Brand Loyalty

Brand loyalty is a type of emotional tie that consumers have with a brand that leads them to continue to purchase, recommend, and stay with a brand over time.