September 24, 2023 Strategy Guide Healthcare Reach for the CMS Star Ratings 5 ways to transform the healthcare experience
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
June 14, 2023 Glossary Term Universal Agents Universal Agents are contact experience associates who are trained deliver best-in-class service through any channel, whether a customer is connecting through voice, chat, video or mobile.
June 13, 2023 Glossary Term Omnichannel Support When using Omnichannel Support, call centers gain the ability to communicate with customers on the channel they prefer, every time an organization interacts with its customers.
June 13, 2023 Glossary Term Omnichannel Customer Service Omnichannel Customer Service (or Omni Channel Customer Service) is the seamless delivery of consistent service across multiple channels in real time.
June 13, 2023 Glossary Term Omnichannel Customer Experience An Omnichannel Customer Experience connects individual customer touchpoints over multiple channels to allow seamless transitions from one device to another.
June 13, 2023 Glossary Term Omnichannel Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
June 12, 2023 Glossary Term Digital Transformation Consulting Digital Transformation Consulting (DTC) is a unique addition to the world of digital consulting.
June 12, 2023 Glossary Term Digital Transformation Digital Transformation (DX) is the process of moving an organization's outdated products, processes, and strategies to meet today's progressive, technology-savvy expectations.
June 12, 2023 Glossary Term Digital Outsourcing Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
June 12, 2023 Glossary Term Digitalization Digitalization is the use of digital technologies to change a business model.
