Digital Transformation and Cloud

Digital first COO

A Digital First COO are executives like Chief Operating Officers and others who leverage technology, new channels and capabilities that prioritizes serving customers in the digital realm.

Cloud Contact Center

A Cloud Contact Center is the organization's hub where all inbound and outbound customer touchpoints -- phone calls, emails, social media, and Internet -- is bundled and addressed with the help of a plethora of Internet-based tools, applications, and soft

Cloud Call Center

A Cloud Call Center is the central point in an organization where all inbound and outbound customer communications -- voice, email, social, media, and web -- is handled virtually anywhere via Internet-based tools, applications, and software.

Cisco Webex® Contact Center Enterprise (Webex CCE)

Cisco Webex® Contact Center Enterprise (Webex CCE) provides a comprehensive, customizable, highly secure cloud contact center solution to meet the complex needs of the world’s largest contact centers.