Rightshoring

CX experts maximize the customer experience for hypergrowth fitness brand

TTEC extended and enhanced a rapidly growing company’s overtaxed customer support with expertly trained associates, powerful customer insights, last mile support, and more.

Innovative employee engagement revitalizes customer support

By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience

Deliveroo smashes language barriers with real-time translator

The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate

Enhanced knowledgebase enables associates to seamlessly switch to WFH

We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home

Fast and experienced vaccine scheduling support

TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support

Fast support at a crucial time of need

Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more

Exceptional remote support in record time

Hundreds of newly hired remote employees delivered a 94% CSAT

Flexible staffing helps boost member enrollment 73%

Work-from-home model garners top talent to achieve health insurer’s membership goals