Self-service, chatbots, and IVAs | TTEC

December 3, 2024 Customer Strategist Industry Insights Healthcare Payers

From compliance to competitive advantage: How CX impacts new CMS measures

Proactive CX strategies key to better Star Ratings
November 26, 2024 Datasheet Hypergrowth and Startups

Meet the crusaders battling dark forces of CX
November 5, 2024 Case Study Retail and eCommerce

Strategic partners bring the right mix of AI and people to boost CSAT

TTEC and Flip helped a growing retailer realize automation’s full potential
September 17, 2024 Customer Strategist In Depth

Cut through the AI noise by focusing on the “who”

Improve CX and drive ROI with a roles-based strategy
February 20, 2024 Video Retail and eCommerce

Seen & Heard at NRF
January 22, 2024 Trends Report

Top 3 trends for elevating CX with automation in 2024

Harness the full potential of AI and other tools to deliver next-level experiences
January 17, 2024 Blog Retail and eCommerce

Why aren’t more retailers using chatbots?
November 13, 2023 Tips and Takeaways

4 ways to humanize collections efforts without sacrificing results

Easy, empathetic experiences benefit customers and your company
September 26, 2023 Video

CX Optimized Video

Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
June 13, 2023 Glossary Term

Intelligent Virtual Assistant (IVA)

Intelligent Virtual Assistant (IVA) is an AI-enabled chat assistant that generates personalized responses by combining analytics and cognitive computing based on individual customer information, past conversations, and location, leveraging the corporate k
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality

Navigate travel’s peak season by focusing on CX

Improved customer journeys lead to better travel experiences
June 8, 2023 Glossary Term

Chatbot

A chatbot is automated software that simulates a chat conversation with a user in natural language through messaging applications, websites, mobile apps, or through the telephone.