What Drives Customer Satisfaction During Insurance Claims Process?
Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
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One Week to Better Employee CoachingImprove your coaching capabilities by following this simple exercise over the course of one work week.
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Customer Centricity Comes Into FocusCustomer centricity is a superpower that's readily available to every company.
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Never Stop Learning: Employee Coaching InsightsResearch shows mixed attitudes to employee development through coaching.
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What’s Next in the CX Evolution?Industry analysts discuss the ever-changing customer experience environment and how companies can transition from laggard to leader via strategic innovation.
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When Customers Come First, Business Benefits FollowWinners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
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Don’t Stop at Journey MapsTechnology exists to efficiently move toward the Holy Grail of customer relationships: one-to-one interactions.
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Everyone's a CustomerThe customer revolution is transforming business in amazing ways.
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Customer Innovation Where You Least Expect ItUnderstanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
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Strong Leaders Equal Strong BusinessA multinational company strengthens its talent pipeline and sets up future leaders for success.
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Putting CX to Work in Unique WaysA government agency puts customer strategy best practices to work in an organizational transformation.
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Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’The company fights off disruption by engaging with customers in new ways to drive revenue.
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Pinning Hope on Personalization Through MobileLeaders behind Turkey’s new shopping app share their personalized, mobile-first strategy.
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Uncover the Financial Value of Customer ExperienceThe value of customer relationships can be found in many places. You just need to know where to look.
