Learning and Knowledge for Automotive

Empower your employees to deliver exceptional CX

The automotive industry is undergoing rapid transformation driven by electrification, diverse mobility, autonomous driving and connectivity. Employees need to be continuously equipped to support customers successfully and help them make the right decisions. Our learning and knowledge solutions equip your team with the right skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge, tools and training, we help build a workforce that is competent, collaborative, and connected.

Digital Learning

Automotive services are diverse and ever-evolving. Our digital learning solutions address this by delivering bite-sized, on-demand and personalized gamified training modules that tailor the learning experience for each employee. Invest in your most valuable asset – your people – to productivity and improve business performance.

Innovative learning approach reduces training time and AHT

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Knowledge Management

Questions asked by your customers regarding their auto purchases can be complex. Ensure your employees have the right answer at the right time with our knowledge management systems and solutions. Through a blend of innovative technology, automated processes, and collaborative practices, effective knowledge management can improve CX and increase customer loyalty and retention.

Improved training delivers double-digit increase in quality scores

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AI-simulated Training

Leverage artificial intelligence and machine learning technology to accelerate learning with TTEC’s RealPlay™ Bot. Our award-winning training bot simulates real-world customer scenarios so employees can learn by completing the job and receiving real-time feedback and coaching. Train your employees faster, reduce costs, and drive business value with automated learning.