Skip to main content
Everest Group names TTEC a ‘leader’ in its 2024 CXM Services PEAK Matrix Assessment Read the report
Man working at desk wearing a headset microphone

INSURANCE

Licensing for Property and Casualty Insurance

The partnerships, processes and technology you need to drive results with licensed insurance associates.

INSURANCE

Licensing for Property and Casualty Insurance

The partnerships, processes and technology you need to drive results with licensed insurance associates.

Reach results faster with our unique licensing practice

A property and casualty license is a vital prerequisite to work with insurance customers. Our dedicated licensing team has the right partnerships, processes and technology to rapidly attract, hire, train and retain qualified employees to support insurance customers. With a 76% state exam pass rate, we have over 6700 licensed specialists and manage 76,000 active non-resident licenses for our insurance clients today.

Smart seasonal

Insurance demand predominantly peaks in December-March, so we have developed a smart seasonal approach to ensure flexible and agile staffing solutions during these periods. Smart seasonal is a unique model structured in partnership with our clients allowing specific industry's seasonal headcount peaks and valleys to dovetail sharing associates, seats and management across the year, creating a win-win for all clients.

$4.5M in projected cost savings with smart seasonal approach

READ THE CASE STUDY

Best-practice hiring, training and compliance

Our innovative hiring approach targets high potential unlicensed and already licensed professionals. We have developed strong partnerships with state and local governments and rigorous processes to ensure high licensing exam pass rates and ongoing training and compliance.

300+ licensed associates recruited in 3 weeks

READ THE CASE STUDY

Reduce cost and drive growth

Hiring and retaining licensed associates to support your customers and drive growth can be costly in today’s competitive labor market. Our innovative approach to hiring licensed associates and managing seasonal demand can reduce cost, improve your bottom line and transform your customer experience across your entire insurance business.

100% associate retention and $700K saved via seasonal associate reallocation

READ THE CASE STUDY
Ready to optimize your
customer experiences?