TTEC SALES ACCELERATOR PLAYBOOK
Seller Engagement
Drive results and retain talent
with a winning sales environment
TTEC SALES ACCELERATOR PLAYBOOK
Seller Engagement
Drive results and retain talent
with a winning sales environment
Attract and retain great sellers
A great employee experience is key to attracting and retaining great sellers. Once they’re onboarded and trained, a supportive and inclusive workplace environment is what keeps sellers on the job and enhances their performance.
Keep sellers engaged with proven retention strategies
To retain high-performing sellers, identify roadblocks and obstacles before they become too problematic or frustrating for team members.
Our sales leaders constantly keep their fingers on the pulse of employee sentiment through:
- Continual retention tracking
- Regular, periodic engagement surveys
- Weekly reviews of at-risk employees
- “Save interviews” involving senior leadership as needed
Scorecards
Scorecards track retention rates and are reviewed regularly to help identify trends, flag problems, and implement solutions — ensuring retention is always top of mind for team leadership.
Develop sales leaders of tomorrow through strategic career pathing
There's no one-size-fits-all career path for team members looking to move up the ladder, which is why we craft customized development plans with each individual seller.
We keep constant tabs on career advancement opportunities for sellers, whether they be further up within the sales hierarchy or in other departments such as quality assurance, data analytics, or learning and development.
Not all career growth paths are vertical, so we ensure our team members know every advancement opportunity available to them, as well as the competencies they require. We continually work to identify relevant opportunities and match those to the sellers best suited for them.
Motivate sellers and foster team morale by infusing some fun
Games, prizes, holiday-themed activities, and other events help sellers feel more connected to their teammates and leaders.
At each of our locations, a “Culture Club” spearheads efforts to get sellers out of their day-to-day routine for a bit, get to know each other better on a personal level, and make their work experience more fun.
Investing in morale is a win-win
- helps retain sellers
- motivates them to succeed
Keep engagement top of mind with continual feedback
We continually solicit feedback from sales teams through pulse surveys and other opportunities multiple times a year.. We use what we learn to inform our decision-making going forward.
Sellers are asked for input from the outset, beginning with surveys at the three-week and three-month points to assess their onboarding process.
Drive innovation and results with an inclusive and diverse team
A diverse workforce helps us represent the communities we serve, fosters innovation and thought leadership, and makes business sense. It's also the right thing to do.
We want to make sure our TTEC employees are comfortable bringing their authentic selves to work and able to reach their full potential - regardless of their religion, sexual orientation, age, race, nationality, disability, or political views. We do this by:
- Attracting diverse talent
- Ongoing education and development
- Fostering open dialogues
- Celebrating diversity
When you join the company, you are made to feel welcome
TTEC is certified as a Great Place To Work® in Europe, Latin America, the United States and Asia.
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