AI-Enhanced Services

New hire training redesign transforms member experience and saves millions in costs

TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources

Transforming a frustrating member experience into a winning experience

TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate

Powerful knowledge management system leads to improved AHT

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system