July 23, 2020 Case Study Financial Services and Insurance Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT
July 22, 2020 Case Study Retail and eCommerce Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
July 17, 2020 Case Study Retail and eCommerce Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results
July 14, 2020 Case Study Financial Services and Insurance Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy
June 22, 2020 Case Study Airlines Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care
