March 17, 2020 Video Humanify® @home Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work-from-home model.
March 12, 2020 Blog Intelligent Automation Tools: Optimize your Contact Center with Intelligent Automation Software
March 10, 2020 Strategy Guide Resiliency Begins at Home Home-based associates represent the future of the contact center.
February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
