Contact Center Operations | TTEC

June 20, 2019 White Paper

CultureCX

Why Employee Happiness is Good for Business
June 20, 2019 Cheat Sheet

3 Strategies for Avoiding Bot Failures in Your Contact Center

In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers
June 11, 2019 Cheat Sheet

How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots

In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
May 30, 2019 Cheat Sheet

How to Extract the Top 3 Contact Center CX Metrics that Matter
May 24, 2019 Blog

Channel Orchestration: Cutting Out Waste while Increasing Customer Satisfaction
May 22, 2019 Blog

3 Proven Ways to Solve Chronic Employee Absenteeism
May 21, 2019 Cheat Sheet

3 Surefire Ways to Reduce Absenteeism in the Workplace
May 14, 2019 Blog

3 Ways AI Makes Customer Support Training ‘Magical’
May 8, 2019 Blog

Forget Knowledge is Power; the Right Knowledge Is Even More Powerful
May 7, 2019 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 6, 2019 Cheat Sheet

How to Convert a Crazy Knowledge Base into an Ordered Information Hub
May 3, 2019 Blog

Fraud Attacks are Rising. Here’s How to Proactively Fight Back