Contact Center Operations Resources | TTEC

May 30, 2019 Cheat Sheet

How to Extract the Top 3 Contact Center CX Metrics that Matter
May 24, 2019 Blog

Channel Orchestration: Cutting Out Waste while Increasing Customer Satisfaction
May 22, 2019 Blog

3 Proven Ways to Solve Chronic Employee Absenteeism
May 21, 2019 Cheat Sheet

3 Surefire Ways to Reduce Absenteeism in the Workplace
May 14, 2019 Blog

3 Ways AI Makes Customer Support Training ‘Magical’
May 8, 2019 Blog

Forget Knowledge is Power; the Right Knowledge Is Even More Powerful
May 7, 2019 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 6, 2019 Cheat Sheet

How to Convert a Crazy Knowledge Base into an Ordered Information Hub
May 3, 2019 Blog

Fraud Attacks are Rising. Here’s How to Proactively Fight Back
April 24, 2019 Case Study Financial Services and Insurance

Powering superior support

In a real-time information world, customer service needs to keep pace with demand
April 23, 2019 Customer Strategist

Finding the ROI of Employee Engagement

Hint: Look for the positive CX.
April 23, 2019 Blog

Employees Lead the Charge in Transformation

Happy employees equal happy customers is more than a nice saying—it’s a proven business strategy.