January 17, 2019 Customer Strategist In Defense of a Living Wage It pays to care about your employees’ income.
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 19, 2018 Customer Strategist A New Age in Learning and Development Today’s employee development is enabled by AI and machine learning.
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 29, 2018 Case Study Hypergrowth and Startups Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand
