October 29, 2020 Video Build and Maintain Trusting Relationships with the Right CX Partner People, process, and technology strategically orchestrated to meet ever-evolving patient and member expectations
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
