April 3, 2015 Customer Strategist From Loyalty to Engagement Telecom operator Proximus marries the old with the new to optimize its loyalty program.
April 3, 2015 Customer Strategist There’s No One More Loyal Than a Sports Fan Basketball, baseball, and hockey teams innovate to live up to loyal fans’ expectations.
April 3, 2015 Customer Strategist Healthcare Healthcare's Loyalty Landscape Here’s what it takes to drive engagement and retain members.
March 9, 2015 Blog Retail and eCommerce Breaking Up Is Hard to Do: Three Ways to Make Returns Painless for the Customer and the Company
March 4, 2015 Blog A Customer-Centric Approach to Addressing the Competitive Forces Shaping Mexican Telecom
