January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
December 17, 2015 Blog Automotive Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
