December 9, 2015 Blog Property and Casualty Insurance Research: Insurance Claims Process Do’s and Don’ts
November 11, 2015 Trends Report The Rise of the Technology-Enabled Marketer Learn how technological advances are enabling a new kind of real-time, personalized level of engagement with customers.
October 29, 2015 Blog Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
October 13, 2015 Customer Strategist Property and Casualty Insurance What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.
October 12, 2015 Customer Strategist What’s Next in the CX Evolution? Industry analysts discuss the ever-changing customer experience environment and how companies can transition from laggard to leader via strategic innovation.
October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
October 12, 2015 Customer Strategist Don’t Stop at Journey Maps Technology exists to efficiently move toward the Holy Grail of customer relationships: one-to-one interactions.
October 12, 2015 Customer Strategist Everyone's a Customer The customer revolution is transforming business in amazing ways.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
