March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
July 7, 2023 Strategy Guide Financial Services and Insurance 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Touchpoint Every time a customer interacts with a business, it's considered a touchpoint.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 12, 2023 Glossary Term Customer Lifetime Value (CLV) Customer Lifetime Value or CLV measures the value of a customer to your organization within an unlimited time span, compared instances such as first-time purchase.
June 12, 2023 Glossary Term Customer Lifecycle Management Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 9, 2023 Glossary Term Customer Journey Map A Customer Journey Map is one or more diagrams that describe the stages customers experience when interacting with an organization.
June 9, 2023 Glossary Term Customer Journey A customer Journey is a series of interactions a customer takes with a company as he/she pursues a specific objective.
