Customer Journey Mapping Resources | TTEC

June 9, 2023 Glossary Term

Customer Care

Customer Care is the quality of a customer's interaction with an organization.
June 9, 2023 Glossary Term

Customer Analytics

Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
April 17, 2023 Blog Retail and eCommerce

How retailers can convert journey mapping into revenue
April 4, 2023 Blog Retail and eCommerce

Every retailer can offer personalized CX that feels high-end (here's how)
March 10, 2023 Datasheet Retail and eCommerce

Unlock customer value by acting on true intent in the retail industry

A competitive advantage for retail
February 24, 2023 Customer Strategist Industry Insights Public Sector and Government

4 ways to create a winning customer journey for tolling and transportation

Face industry challenges with a focus on key points in the user experience
February 24, 2023 Customer Strategist C-Suite Strategies Healthcare

Teladoc Health Q&A: How one side of the CX coin shines the other

SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs
January 30, 2023 Customer Strategist

Customer Experience Innovation: Then and Now

How has customer experience evolved since 2010?
November 30, 2022 Trends Report

CEI market study on customer intelligence and analytics, featuring TTEC
November 9, 2022 Trends Report

CX Trends for 2023

10 predictions shaping the evolution of customer and employee experience
September 30, 2022 Customer Strategist

The Building Blocks for Optimizing Marketing Investments

Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 30, 2022 Customer Strategist Healthcare

Building Blocks of a Multichannel Customer Strategy

To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers.