April 23, 2019 Customer Strategist Public Sector and Government Online Furniture Retailer Is Couched in CX How to create an end-to-end customer experience when your company name isn’t Google or Amazon.
October 22, 2018 Customer Strategist Customer-Driven Innovation Companies intent on fortifying their businesses for the future are starting with their customers.
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
