December 8, 2014 Case Study Automotive BMW drives the dealer experience forward BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships.
December 7, 2014 Case Study Airlines Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
October 6, 2014 Customer Strategist CX Transformation: 4 Ways to Improve your CX Strategy Customer experience transformation best practices to drive business results.
March 1, 2014 Customer Strategist Healthcare Payers Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be taken to smooth the ACA’s bumpy customer experience road.
February 16, 2014 Case Study Communications Advanced analytics identifies at-risk customers Our client's growing customer churn problem was undeniable. We provided help by granting a better understanding of their customers and therefore reducing churn.
March 1, 2013 Customer Strategist Public Sector and Government The Government of the Future is Built on Data Government agencies take a cue from the private sector, looking to data to improve operations.
September 1, 2012 Customer Strategist Financial Technology Customer Focus Sits at the Forefront in Financial Services Financial organizations are challenged more than ever with becoming truly customer centric and gaining the trust of their clients.
September 1, 2012 Customer Strategist Automotive Nissan Drives Customers Away From Price Focus The automaker’s focus on exceptional customer experience helps to differentiate the company in a heavily price-focused industry.
December 1, 2011 Customer Strategist High Tech Dell's Commanding Social Presence The high-tech behemoth launched a social media listening command center to listen closely to customers’ comments and concerns, and take quick action on any issues before they escalate.
September 1, 2011 Blog Customer Experience Management Strategy and Best Practices Profitable business performance is not a one-time activity. It is an ongoing evolution that requires rich, cross-channel customer intelligence.
September 1, 2011 Customer Strategist Retail Banking Nedbank Embarks on a Client-Centric Journey One of South Africa’s largest banks aspires to become more client-focused.
