October 19, 2018 Customer Strategist Everyday Innovations Lead to Big Impact The contact center could be the epicenter of CX innovation in your business.
October 10, 2018 Trends Report Financial Services and Insurance Money in the Bank 5 Financial Services CX Trends
August 30, 2018 Case Study Automotive Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
August 22, 2018 Case Study Communications Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
July 16, 2018 Customer Strategist When CMOs Seize the CX Reins Two CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
July 16, 2018 Customer Strategist Retail Banking MediaMarkt Sets Its Sights on CX Transformation The European retailer is on a path to capture a larger share of customers in a growing market.
May 8, 2018 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 10, 2018 Customer Strategist Experience Innovation the Talk of CES Executives from Google, Disney, Best Buy, and others discuss CX’s innovative future.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center
