CX Innovation | TTEC

June 19, 2019 Blog

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences
May 29, 2019 Blog

CX Leaders: Are You Mistaking the Part for the Whole?
May 10, 2019 Blog

Don’t Fix it if it isn’t Broke: 10 Reasons this Phrase is Holding Your CX Back
May 7, 2019 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 3, 2019 Blog

Fraud Attacks are Rising. Here’s How to Proactively Fight Back
April 23, 2019 Customer Strategist

Make Your Channel Experiences Harmonious

Channel orchestration leverages customer preferences in different channels while driving down costs and improving CX quality.
April 17, 2019 Blog Retail and eCommerce

Up Next on McDonald’s Menu: Personalization Innovation
April 5, 2019 Blog

Differentiate Your CX with Emotional Connections
April 3, 2019 Blog Retail and eCommerce

Innovation in Retail: Brands get Experiential
March 27, 2019 Blog

Customer Experiences that Fall Flat—And How to Fix It
March 20, 2019 Blog

Will the Right CX Transformation Please Stand Up?
March 6, 2019 Blog

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