April 10, 2018 Customer Strategist Experience Innovation the Talk of CES Executives from Google, Disney, Best Buy, and others discuss CX’s innovative future.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
July 1, 2017 Customer Strategist Retail Banking Innovation From Within USAA taps into the great ideas of its employees to improve member products and services.
June 13, 2017 Case Study Communications and Media Data and Goliath With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?