CX Strategy and Design | TTEC

July 16, 2018 Customer Strategist Healthcare Payers

A new look at health insurance analytics' role in CX

Enrollment and member insights provide for a healthy experience.
July 11, 2018 Blog

Mastering Motivation - Leadership and Performance in the World Cup
June 15, 2018 Case Study Automotive

Mobile app innovation driven by customer insight

Real-time analytics enable positive user experiences with mobile app
May 8, 2018 Case Study

Data insight reduces churn and decreases costs

B2B company identifies key customer pain points and proactively deflects call volumes
April 17, 2018 Customer Strategist

Service is sexy

Just ask the top companies in every category.
November 21, 2017 Case Study Retail and eCommerce

One-Stop-Shop Advertising Assistance

We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
November 8, 2017 Strategy Guide

Rightsize Your Customer Experiences

Fewer voice calls, more benefits
October 31, 2017 Case Study Healthcare Payers

Superior member support

A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 11, 2017 Trends Report Travel and Hospitality

All Aboard

Tips to meet the needs of today's traveler
October 11, 2017 Customer Strategist Perspectives

Throw Away Your Marketing Campaigns

Real-time interaction management adds context in the moment to marketing initiatives.
September 26, 2017 Trends Report Financial Services and Insurance

Retail Banking

How to Stay Ahead of Consumer Demands
August 24, 2017 Case Study Financial Services and Insurance

Offer optimization boosts credit card rewards program results