CX Strategy and Design Resources | TTEC

October 24, 2016 Blog

7 Lessons Learned from CX Initiatives that Fell Flat
October 14, 2016 Customer Strategist

Customer Experience Moments of Wow

What makes experiences stand out as wow moments for consumers and employees?
October 14, 2016 Strategy Guide

Chat 2.0: Building Exceptional Customer Engagement Through Chat

Learn how to launch, manage, and grow a chat program that will impress your customers, every time.
September 18, 2016 Blog

Four Ways to Set a Customer-centric Culture Up for Success
September 14, 2016 Blog

Direct Mail is More Important than Ever in the Digital World
August 31, 2016 Blog

Three Data Innovations Changing the Pace of Business
July 1, 2016 Blog Healthcare Payers

The Human Side of Healthcare Shines Through
June 13, 2016 Blog

Wake the Sleeping Tiger With a Strategic Approach to Sales
May 24, 2016 Blog

Customer Outcomes Shift B2B Pricing Strategies
May 19, 2016 Blog

The Ins and Outs of Creating Closed Loops
May 16, 2016 Blog Healthcare

How to Put Omnichannel Strategy Into Action for Healthcare
April 12, 2016 Blog

Voice of the Customer Data: Who Benefits From Using It and How