Intelligent Automation | TTEC

April 28, 2021 Datasheet Public Sector and Government

Reimagine the citizen experience

TTEC Government Solutions
April 26, 2021 Blog

Chat Vs. Messaging: More Than Meets the Emoji
April 16, 2021 Datasheet Financial Services and Insurance

Master the effortless insurance experience

Enabling the highest customer satisfaction at the lowest overall cost
April 16, 2021 Blog Pharmaceutical

3 Critical Strategies for Retail Pharmacies During Vaccine Rollout
April 6, 2021 Datasheet Retail Banking

Master the effortless banking experience

Enabling the highest customer satisfaction at the lowest overall cost
March 19, 2021 Blog Healthcare

3 Ways Healthcare Can Successfully Manage Call Volume Surges
March 12, 2021 Case Study Automotive

Proactive problem-solving increases the bottom line

Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win
March 11, 2021 Blog Healthcare Payers

Elevate the Member Experience While Saving Millions—Yes It Can Be Done
March 10, 2021 Blog

Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics
March 2, 2021 Blog Public Sector and Government

For Federal Government Agencies, A New CX Mandate
February 25, 2021 Blog

3 Ways Contact Centers Can Deliver on Digital Expectations
February 8, 2021 Case Study Healthcare Payers

Achieve top CMS Star Ratings by providing accurate information on every call, every time

One of the largest U.S. healthcare plan providers achieved its optimal CMS Star rating with a modern knowledgebase, expert Star team, and innovative training using RealPlay™ platform bots and secret shopping teams