September 23, 2022 Customer Strategist Industry Insights Healthcare 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy.
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
June 21, 2022 Service Self-service, chatbots, and IVAs Seamless 24/7 support with no wait times delivered by intelligent virtual assistants.
June 21, 2022 Service Process Automation (RPA and RDA) Focus on more meaningful work by using AI solutions to eliminate time-consuming manual tasks.
June 21, 2022 Service Intelligent Automation Eliminate friction and create value for your customers and employees.
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
