Speech and
Predictive
Analytics
Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.
Speech and
Predictive
Analytics
Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.
Understand your customers better
One of the best reservoirs of untapped insights resides within the conversation between the customer and the associate. Speech and predictive analytics helps your team better understand the phrases, trends, and sentiment behind every interaction so you can use those insights to improve CX.
Improve business performance
Our speech and predictive analytics solutions take the guesswork out of customer expectations and behaviors by automating your ability to analyze daily interactions. Gather key business intelligence and uncover pain points to improve operational performance.
233% lift in customer conversions
READ THE CASE STUDYPersonalize CX
Our speech and predictive analytics solutions provide you with a 20/20 vision of the emotions, phrases, and trends surrounding a customer journey. When you understand your customers better, you can personalize their experience, leading to improved outcomes for your customers and your business.
2.3 point NPS increase
READ THE CASE STUDYMake better business decisions
Integrate feedback, identify issues, and enable strategic decision-making by understanding your customers better. Improve business outcomes and make every interaction with your customer an opportunity to build brand loyalty and trust.
Tens of millions in projected cost savings
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
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