AI is here to
supercharge your
contact center!

TTEC's AI solutions empower your team to focus on what truly matters

AI is here to
supercharge your
contact center!

TTEC's AI solutions empower your team
to focus on what truly matters

Welcome to the Generation AI office, where Artificial Intelligence is about to cause a stir!

This is the world of Generation AI, where artificial intelligence is giving the contact center a serious upgrade – and while these new tools and processes may seem intimidating, we aren’t scared. We think it can be fun and funny too. From the rookie associate to the seasoned leader, our characters tackle real-world challenges with AI-powered solutions. Get ready to learn, smile, and discover how AI can elevate your customer experience to new heights.

Meet the GenerationAI characters:

Passionate about helping people, Henry wants to make a difference, but the daily grind of repetitive tasks and tough customers can be too much. Can AI transform Henry from an overwhelmed rookie into a customer service superstar?

Associate challenges

With a heart of gold and a will of iron, Carla is determined to empower her team. She dreams of offering personalized coaching but is bogged down by admin tasks. Can AI free her to focus on what really matters?

Team Leader challenges

As the mastermind behind customer experiences, Ian seeks to create seamless journeys and maximize satisfaction. He’s always looking for innovative ways to cut costs without sacrificing quality. Want to see how he turns data into gold?

CX Leader challenges

A familiar voice in the contact center, Chloe is a busy entrepreneur and mom who values efficiency. She wants personalized support without long hold times or repetition. Can AI provide the perfect mix of speed and human touch?

Customer challenges

Discover the impact of our AI Solutions:

Filter solutions by:

Accent Localization

Breaking down language barriers

By analyzing a caller's regional or dialectal speech patterns, our tool can adjust to their unique accent, enhancing understanding and improving customer satisfaction. With accent localization, associates can provide exceptional service to customers from diverse backgrounds and foster stronger connections.

For: CX AssociatesCustomers

Know more

Voice-to-Voice Translation

Connect with customers worldwide

Instantly translate conversations between speakers of different languages, enabling seamless communication and global customer support. Our tool accurately captures and translates speech, ensuring that customers can receive assistance in their preferred language.

For: CX AssociatesCustomers

Know more

Noise Reduction

Eliminate background noise and improve call quality

By minimizing background noise, our tool enhances call quality and allows agents to focus on customer interactions. With noise reduction, associates can provide a more professional and satisfying customer experience.

For: CX AssociatesCustomers

Know more

Grammar Guru

Ensure accurate and professional writing

With Grammar Guru, associates can write with confidence and avoid embarrassing mistakes. Our tool provides real-time suggestions and corrections, helping associates communicate effectively and build trust with customers.

For: CX Associates

Know more

Instant Insights

Make informed choices based on real-time insights

By distilling complex information into concise and actionable overviews, our tool empowers associates to understand customer needs and preferences, enhancing their ability to deliver exceptional service.

For: CX Associates

Know more

Let Me Know

Access a centralized source of knowledge

Our AI-powered knowledge assistant provides real-time access to relevant information and resources, ensuring your team is always prepared to answer customer questions and resolve issues effectively. With instant access to information, associates can provide exceptional customer service and build trust with customers.

For: CX Associates

Know more

RealSkill

man working on his laptop while wearing headphones

Practice in a realistic environment

Training simulations provide a realistic contact center environment for associates to practice customer interactions, hone their decision-making abilities, and develop effective problem-solving techniques. With real-world practice, new associates can build confidence, improve their skills, and deliver exceptional customer service.

For: CX AssociatesTeam Leaders

Know more

Performance enablement

Personalized guidance and support

Our AI-powered tool analyzes employee data to provide personalized coaching, targeted feedback, and recognition for associates achievements. By identifying areas for growth and development, we help associates enhance their skills.

For: CX AssociatesTeam Leaders

Know more

AI-Enhanced Quality and Insights

CX Insights, Made Simple

By understanding customer interactions at a deeper level, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.

For: Team LeadersCX Leaders

Know more

Learning & Development

Make learning engaging, and effortless

By leveraging the power of AI-enabled learning platforms, our solutions deliver engaging and effective training experiences, tailoring content to meet specific needs, ensuring that associates have the skills and knowledge they need to succeed.

For: CX Leaders

Know more

Knowledge Management

Give the knowledge base an upgrade

By harnessing the power of generative AI, our team of content experts builds and maintains private large language models to support internal and external knowledge bases, ensuring that associates have access to the information they need, when they need it.

For: CX Leaders

Know more

Workforce Optimization

Streamline operations, and cut costs

Optimize employee productivity, customer experience, and operational efficiency. Our workforce management solutions provide the insights and tools CX leaders need to effectively manage workforce.

For: CX Leaders

Know more

Service to Sales

Associate smiling while wearing a headset

Turn conversations into conversions

By leveraging AI-powered analytics and personalized engagement strategies, our service-to-sales solution helps transform service interactions into revenue-generating opportunities.

For: CX Leaders

Know more

Self Service

Empowering Customers

Our Intelligent Virtual Assistants (IVAs) leverage sophisticated AI technology to handle customer inquiries quickly and accurately, providing 24/7 support.

For: Customers

Know more

Get closer to
true AI transformation

Discover how AI is transforming these roles and driving extraordinary results. Learn which AI tools are right for your contact center stars and how to implement them for maximum impact.